Frequently Asked Questions

Get quick answers to commonly asked questions, covering everything you need to know.

Is it possible to use traditional desk phones with your service?

Yes, you can use your existing Yealink devices or purchase new ones through us. PhoneEasy supports traditional desk phones, providing flexibility for businesses that prefer conventional telephony alongside modern features.

Is text messaging available with virtual or online phone numbers?

Indeed, you can send and receive texts with our virtual phone numbers or online phone systems, ensuring flexible and efficient communication for your business, no matter where you are.

I need a simple call forwarding solution. Is that possible?

Of course! PhoneEasy provides straightforward call forwarding solutions, ensuring you can easily direct calls to the right place, whether you're in the office or on the move.

Can I transfer my current phone number to PhoneEasy?

Yes, number porting to PhoneEasy is completely free. We support both individual and bulk porting requests, ensuring a smooth transition to our platform. Once you sign up, you'll easily find the option to start the porting process in your account.

What are your customer support hours?

Our dedicated support team is available around the clock, 7 days a week, via email, phone, and live chat. We're here to assist you with any inquiries or support needs, ensuring your experience with PhoneEasy is seamless and satisfactory.

How do you guarantee quality in your service?

Quality is non-negotiable for us. PhoneEasy exclusively uses Tier A carriers for all communications in the most expensive and reliable data center in the country; Equinix, ensuring your business enjoys reliable and clear connections. We understand the critical role communication plays in your success, which is why we don't compromise on quality.

Are there any setup fees or hidden contracts?

There are no set up fees, cancellation fees or contracts. In telecommunication it is industry standard that Compliance fees, Regulatory Fees, Jurisdiction specific taxes will get added. The amount varies but it's usually around $5 per user and the same rule applies with all companies.

What about text messaging for businesses?

Our business text messaging service is designed with corporate communication in mind. Whether for individual use or managing high volumes of texts, our platform offers powerful and efficient messaging capabilities to keep your business connected.

Can I set up advanced call routing?

Certainly! Our advanced multi-level IVR system offers limitless flexibility, allowing you to direct callers exactly where they need to go, enhancing the customer experience and streamlining your call flow.

Do I need any special hardware to use PhoneEasy?

No special hardware is required. Our service is fully accessible on devices you already use, including iOS, Android, Windows, Mac, and even traditional office phones, simplifying your communication setup.

Do I get full access to features during the trial?

Absolutely! Our trial period grants you complete access to all PhoneEasy features, with no commitment required. We want you to experience the full benefits of our service without any constraints, ensuring you can make an informed decision about continuing with us.

Are there any contracts or cancellation fees?

No, there are no contracts or hidden fees with PhoneEasy. After your free trial, you have the freedom to continue using our service without any obligations. Our transparent policy ensures you're never locked in and can choose what's best for your business.

Do you offer mobile applications?

Yes, we offer dedicated mobile applications for both iOS and Android devices, ensuring you can manage your communications on the go, with all the functionality you need right at your fingertips.

Can I have multiple phone numbers?

Yes, with PhoneEasy, you can have multiple phone numbers for different teams, departments, or uses. Our platform supports extensive customization to suit your business structure and communication needs.

What does the compliance regulatory fee cover?

This industry-standard fee covers costs we incur, including government-imposed charges like the Federal Regulatory Fee, Telecommunications Relay Service (TRS), LNP, and STI-GA. It supports compliance with regulatory requirements, ensuring our service remains reliable and transparent.

Can I choose my own phone number?

Yes, upon signing up, you can select your local area code and choose from a list of available numbers. Local numbers are included for free, and you can add a toll-free number for just $1 more per month, enhancing your business's accessibility.

Do you offer a free trial or just money back guarantee?

Due to the high volume of scammers in the telco industry, we do not offer a free trial. However, if you are not satisfied with our services, simply contact our team within the first 14 days, and we will gladly provide a refund.


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