Features

Calling Features

Call recording

Automatically record all calls, enabling you to review past conversations anytime. Perfect for quality control, staff training, and revisiting important discussions.

Three-Way Calling

Three-way calling makes adding a third person to conversations easy, improving collaboration and decision-making.

Voicemail Transcription

PhoneEasy provides free voicemail transcription, converting messages to text so you can quickly review important info without listening to voicemails.

HD Voice Quality

Enjoy crystal-clear conversations with HD voice quality, ensuring professional and accurate communication for your business.

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Advanced Call Routing

Work and project management software that lets teams work, collaborate and communicate seamlessly.

Multi-level IVR

Guide your callers efficiently with a multi-level interactive voice response (IVR) system. Customize menus to route calls to the correct departments or provide self-service options, ensuring a smooth caller experience and reducing wait times.

Hunt Group

Never miss an important call with our hunt group feature. Calls are routed to multiple team members in a sequence or simultaneously, ensuring that the next available person answers promptly, improving response times and team efficiency.

Unlimited Departments

Scale your business effortlessly with support for unlimited departments. Create distinct call paths for each department, ensuring that every caller is directed to the right place, no matter how complex your organizational structure.

Seamless Call Routing

Ensure every call reaches the right person or department effortlessly. Our advanced call routing system automatically directs calls based on customized rules, improving response times and enhancing customer satisfaction.

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Empowering Team Collaboration

Team Summary

Stay on top of your team's performance with comprehensive data insights. Our team summary feature provides a clear overview of key metrics, allowing you to make informed business decisions. By monitoring performance trends and metrics, you can identify areas of strength and opportunities for improvement, ensuring your team operates at its full potential.

Shared Contact Lists

Enhance the caller experience with personalized hold music that reflects your brand and keeps callers engaged.

Team Collaboration

Easily manage and access shared contact lists, ensuring up-to-date information for seamless communication with clients and partners.

SMS

Centralize team contact lists for quick, streamlined access to client and partner information, improving collaboration and communication.

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Office Desk Phone

Desk Phones

Even in the era of mobile and cloud communications, the familiarity and reliability of desk phones remain invaluable for many businesses. PhoneEasy seamlessly integrates traditional telephony with our advanced communication platform, offering support for Yealink devices. This blend of classic and contemporary ensures that businesses not restricted by the latest trends can still enjoy the full benefits of PhoneEasy's features.

Purchase Yealink Devices

Understanding the unique needs of every business, PhoneEasy provides the option to purchase Yealink desk phones. These devices are perfect for businesses that prefer the tangible reliability of a traditional office phone while still benefiting from the advanced features of a modern phone system. Whether it's for executive offices, reception desks, or call centers, our range of supported Yealink phones ensures that every call is clear, reliable, and professionally managed.

Effortless Phone Management

Within PhoneEasy's platform, managing your desk phones becomes a breeze. Administrators can assign devices to different team members, reassign them to various company numbers, or make any necessary adjustments with just a few clicks. This flexibility allows for quick adaptations to changes within your team or organizational structure, ensuring your communication network is always aligned with your operational needs.

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Discover the PhoneEasy Dashboard

Everything you need at your fingertips.

Beautifully Designed, Easy-to-Use Interface

PhoneEasy offers a simple, elegant interface that makes managing your phone system easy and intuitive. With a clean, modern design, every feature is just a click away—no technical skills needed. From adding users to viewing call analytics, the interface guides you seamlessly through every task, making management feel effortless.

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Admin Portal

PhoneEasy’s intuitive web dashboard gives you full control over your business phone system. Easily manage users and configure advanced features—all from a single, secure platform.

With instant access to the admin dashboard, you can:

Add or remove users in seconds
Assign phone numbers and manage call flows
Create teams and set up custom features
Make real-time updates without waiting on support
Keep your business communication running smoothly

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Seamless Connectivity Across All Devices

With PhoneEasy, your business phone system is available anytime, anywhere. Whether you’re on your computer, tablet, or smartphone, you can make and receive calls, send texts, and manage your settings with ease. Stay connected on the go, in the office, or from home—no matter where business takes you, PhoneEasy keeps you in touch across all devices.

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Effortless User Management

With PhoneEasy, managing users is simple and intuitive. Add, remove, or update users in seconds, assign phone numbers, and control access—all from one easy-to-use dashboard. Stay in complete control of your team’s communication setup without the hassle.

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Advanced Multilevel IVR Management

Create and customize a seamless caller experience with PhoneEasy's multilevel IVR system. Set up multiple layers of call routing, menus, and automated responses to ensure your customers reach the right department every time. Manage your IVR settings effortlessly from our intuitive dashboard.

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Easy Teams Management

Organize your workforce with PhoneEasy's simple Teams Management feature. Create teams, assign users, and customize call flows to ensure seamless internal and external communication. Effortlessly manage and reconfigure teams in real-time from our user-friendly dashboard.

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